Returns & Exchanges

All stained glass goods are exempt from being returned. Due to the fragile nature of stained glass art, no refunds or exchanges can be made once the item has shipped.

Shipping Issues

Please inspect your order upon delivery and contact Sage House Glass immediately if stained glass pieces are broken or damaged in transit. Please contact within 14 days of receiving purchase in order to report issues with the product so that Sage House Glass can make it right.

If over 25% of the product is damaged, a replacement may be sent. If 30 days have passed since receiving your purchase without hearing from you, we can’t offer you a replacement.

Repairs

Please do not send any purchases damaged in shipping back to the artist. In some unique cases, damages can be repaired, but this must be discussed prior to sending damaged items back to sender. Please contact Sage House Glass for more information on repair projects.

Commissions

Commissions are open! Contact Sage House Glass for unique color-ways or ideas for commissions. Quotes, timeline, design and glass choices will be issued over e-mail and must be approved by customer before artist will begin work on the commissioned piece.

For commissioned pieces over $250.00, a deposit of 50% (not including shipping)is required before artist will begin work.

Commissioned pieces will be held to a reasonable, pre-approved timeline, but often take 15-30 days for completion.

Need help?

Contact us at SageHouseGlass@gmail.com for questions related to refunds, returns, commissions and repairs.